1. Introduction

Welcome to Tellore Agency ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our digital services, including Web & App Development, AI Solutions, Branding, and Video Production.

As an agency based in Romania, we strictly adhere to the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

2. Information We Collect

We may collect and process the following types of data about you:

• Personal Identification Information: Name, email address, phone number, and company details provided via our contact forms or service requests.
• Technical Data: IP address, browser type, operating system, and data regarding your interaction with our website (collected via cookies and analytics tools).
• Project Data: Information, assets, and credentials you share with us to facilitate the execution of your project.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and maintain our agency services.
• To process your inquiries and send project proposals, contracts, and invoices.
• To improve our website's UI/UX and overall digital experience.
• To communicate with you regarding updates, security alerts, and support messages.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties.

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., cloud hosting providers, secure payment gateways, and email delivery services). These third parties are bound by strict confidentiality agreements and GDPR-compliant data processing addendums.

5. Data Security

We implement robust security measures to maintain the safety of your personal information. We utilize secure servers, SSL encryption, and modern database architectures (such as Supabase) to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

6. Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate.
• The right to erasure: You can request that we erase your personal data ("Right to be Forgotten").
• The right to restrict processing: You can request that we limit the processing of your data.
• The right to data portability: You can request that we transfer your data to another organization or directly to you.

To exercise any of these rights, please contact us at our legal email address provided below.

7. Cookies Policy

Our website uses cookies to enhance user experience and analyze site traffic. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.