1. Introduction

Welcome to Tellore Agency. These Terms and Conditions govern your use of our website and the services we provide, including Web & Mobile App Development, AI Solutions, Video Production, and Branding. By engaging with our agency or using our site, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. Service Delivery & Scope

All services will be delivered according to the specifications outlined in the individual Project Proposal or Statement of Work (SOW) agreed upon by both parties.

• Revisions: Our standard projects include a specific number of revision rounds as defined in your contract. Additional revisions outside the agreed scope will be billed at our standard hourly rate.
• Client Responsibilities: The client agrees to provide all necessary assets, credentials, and timely feedback required for project completion. Delays in client feedback may result in timeline extensions.

3. Intellectual Property Rights

Pre-existing Materials: The client retains all intellectual property rights to any text, images, or data provided to our agency for the project.

Final Deliverables: Upon final and full payment of all invoices, the intellectual property rights for the final custom deliverables (such as final logos, compiled video exports, and custom codebase) will be transferred to the client. We reserve the right to showcase the completed work in our portfolio, website, and social media unless a Non-Disclosure Agreement (NDA) is explicitly signed.

AI & Open Source: Any proprietary AI models, foundational frameworks, or open-source libraries utilized during development remain the property of their respective owners or our agency.

4. Payment Terms

Payments are structured based on project milestones detailed in your proposal. Typically, we require an upfront deposit (e.g., 30% to 50%) before work commences, with the remaining balance due upon completion or at specific project phases.

• Invoices are due within 14 days of receipt unless otherwise specified.
• Late payments may incur a penalty fee of 1.5% per month on the outstanding balance.
• We reserve the right to halt work or suspend digital platforms if payments are severely delayed.

5. Limitation of Liability

Our agency strives to deliver bug-free, high-quality digital products. However, we do not guarantee that our software, AI solutions, or websites will be entirely error-free or completely immune to cyber threats.

In no event shall the agency be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities arising out of the use or inability to use our deliverables. Our total liability under any circumstances is strictly limited to the total amount paid by the client for the specific project in dispute.

6. Termination

Either party may terminate the project with written notice if the other party breaches these terms and fails to cure the breach within 14 days. In the event of termination by the client before project completion, the client will be invoiced for all work completed and hours logged up to the date of cancellation. The initial deposit is non-refundable.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Romania. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Bucharest, Romania.